Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

Telecare - technology to keep you safe at home

If you need additional support in your home you can apply for our telecare service through Care Connect. Telecare can provide you with the use of sensors and other equipment that can recognise when there is a problem or emergency situation in your home.


Our staff continue to wear full protective equipment (PPE) to protect themselves and you, use antibacterial gel for their hands and sanitise vehicles after visiting homes. We take all precautions to stop the spread of Covid-19.

If you have an urgent referral outside of normal office hours (after 5.00pm during the week, or during the weekend or a bank holiday) please contact us by phone  and we will deal with your referral immediately.

Telecare can be used to help people who are:

  • at risk of falls
  • living with dementia and at risk of leaving their home at inappropriate times 
  • at risk of night seizures
  • likely to forget to take their medication
  • becoming forgetful and at risk of leaving their cooker rings or taps on
  • at risk of hypothermia.

Examples of telecare equipment

  • fall detector
  • bed or chair occupancy sensor
  • heat detector
  • smoke detector
  • epilepsy sensor
  • temperature extremes sensor
  • door exit sensor and wandering device

Benefits of telecare

  • detectors can offer an early alert to a deterioration in a person's health or mobility
  • it can reduce stress for people living with dementia and their families

Our Responders to help with falls and have lifting equipment to help people who have had a fall but are uninjured.

Apply for telecare

  • You can choose to buy telecare privately from us, either with or without our alarm service. Contact us so we can discuss your needs and find the best option for you.
  • You can also Get your care needs assessed through Social Care Direct. 
Contact us
Care Connect
03000 262 195
Our address is:
  • Durham County Council
  • Chilton Control Centre
  • Chilton Depot
  • Chilton
  • County Durham
  • United Kingdom
  • DL17 0SD