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Please note that our online payments system will be unavailable on Sunday 10 July between 9.00am and 11.00am. We apologise for the inconvenience.

Direct Payments - employing someone to help you as a Personal Assistant (PA)


If you choose to use your Direct Payments to employ a Personal Assistant you will be responsible for the recruitment and employment process.

Adults with care needs can search for a Personal Assistant on the Locate - care and support in County Durham website. Parents and carers of a child with care needs can search for a Personal Assistant to help them on the Families Information Service website.

There is also a similar Personal Assistant register held by a company called Accountability. To access the Accountability register, the person looking for a Personal Assistant can call this company on 0191 4921222. These registers contain the details of people who have registered to say that they are looking for employment as a Personal Assistant. The Direct Payments Team can also advertise on your behalf to find a suitable Personal Assistant if this is required.

Your Direct Payments support workers will confirm with you what paperwork is required. If you are employing a Personal Assistant, this is likely to include the following:

  • payroll documents
  • statement of main terms and conditions of employment
  • starter checklist
  • reference request forms
  • DBS, if a DBS is required
  • GDPR documents

DBS ask the employee to email directpayments@durham.gov.uk or call 03000 268 200 and further instruction will be provided. Please note, if the service user is under 18 then employment cannot begin until a DBS has been completed and sighted by the employer.

Contact us
Direct Payments
03000 268 200

First Contact/Social Care Direct
03000 267 979
0191 383 5752
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