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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

MyWellness (thrive active virtual) mobile app accessibility statement

We want everyone who uses our mobile app to be able to access the full range of services available, regardless of their skill or technology.

This accessibility statement applies to the MyWellness (thrive active virtual) mobile app available on the Apple istore and Android Play Store.

The app is run by Durham County Council.

How accessible this app is

We know some parts of this website aren't fully accessible.

There are known issues with the:

  • Objective-C/Swift/Java: the underlying code used to create the mobile application
  • CSS: used to describe how the underlying code is presented within the mobile application
  • 3rd party functionality: areas of the mobile application which are developed by external 3rd party companies
  • content: this includes the mobile application content or documents

Feedback and contact information

We're always looking to improve the accessibility of this app. If you find any problems not listed on this page, think we're not meeting accessibility requirements or have any feedback, please email us at

If you need to contact us about any other issues, please use our contact us page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this app's accessibility

Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

Compliance statement

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    Non-accessible content

    Non-compliance with the accessibility regulations

    The content listed below is non-accessible for the following reasons.

    • videos: videos do not have captioning or transcripts, failing success criterion 1.2.1
    • headings: these do not cascade, failing success criterion 1.3.1
    • headings: heading styles are not consistent, failing success criterion 1.3.1
    • background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
    • links: elements that should be clickable are not, failing success criterion 2.4.4 
    • some text uses block capitals
    • some areas of navigation are not intuitive
    • some language not simple

    Disproportionate burden

    The issues below are due to the 3rd party sections of the app.

    • reflow: some content scrolls in two directions, failing success criterion 1.4.10
    • tabbing: the tab order does not follow a logical order, failing success criterion 2.4.3
    • links: link text makes no sense out of context, failing success criterion 2.4.4
    • 3D text with a blurred style makes some text hard to read
    • some videos play with no sound
    • some icons with no description
    • time selector element is not consistently implemented
    • some areas of navigation are not intuitive

    Content that's not within the scope of the accessibility regulations

    • pre-recorded audio and video published before 23 September 2020
    • live audio and video
    • maps unless they provide core information
    • content that's under someone else's control that we have not paid for or developed ourselves:
      • social media buttons and embedded Twitter feeds

    Preparation of this statement

    This statement was prepared on 16 June 2021.

    We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification. We do this internally using a combination of automated and manual checking.

    Page content is manually checked every time it is updated.

    Contact us
    Website Administrator
    Related information