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The Prime Minister has today set out the next steps in the easing of lockdown. See the press conference at Youtube: Prime Minister's Coronavirus press conference (10 May 2021) for details.

Between 4.00pm on Wednesday 12 May and 7.30am on Thursday 13 May, the following systems will be unavailable due to essential maintenance: our online council tax, business rates and housing benefit overpayments service, our welfare assistance form and our test and trace payments form. We apologise for any inconvenience this may cause.

Testing for people with symptoms


If you have symptoms, you must self isolate and book a test, then stay at home until you get your result. You will take a Polymerase Chain Reaction (PCR) test, which is done at a local testing site.

If you have Covid-19 symptoms, you should book a test or you can call 119 if  you have no internet access.

Who should have a test

You should get a PCR test if you have at least one of these 3 coronavirus symptoms:

  • a high temperature
  • a new, continuous cough
  • you've lost your sense of smell or taste or it's changed

You can also use this service if:

  • you've been asked to get a test by a local council or contact tracers
  • you're taking part in a government pilot project
  • you've been asked to get a test to confirm a positive result on a Rapid Lateral Flow Device
  • you've received an unclear result and were told to get a second test
  • you need to get a test for someone you live with who has symptoms

If you do not have symptoms, do not use this service. You can find information on booking a test if you do not have symptoms on the Testing for people without symptoms page. 

Where to get a test

Tests are available seven days a week at local sites across the county. When you book an appointment, you will be advised what sites are open and where appointments are available that day. If you can't get to a testing centre, you can request a home testing kit from Gov.uk: Get a free PCR test to check if you have coronavirus

What the test involves

The test involves taking a swab of the inside of your nose and the back of your throat, using a long cotton bud.

You can do the swab yourself (if you are aged 12 or over) or someone can do it for you. Parents or guardians have to do the swab for children aged 11 or under.

Once you have done the test, your test will be sent away to a laboratory to be checked. You will receive a text or email with your result when it's ready. Most people get their result the next day, but it may take up to three days.

Your test results

Find out about getting your test result and what your test result means at NHS: Coronavirus test results.

If you do not get your result by day 6, you can call 119.

What happens if you test positive

If you test positive, you must self-isolate immediately for 10 days, along with everyone in your household and support bubble. Contact tracing will be initiated through the NHS or local contact tracing team and your contacts will be advised to isolate for 10 days.

You and your contacts may be able to claim a £500 Test and Trace Support Payment - see Apply for a test and trace support payment.

You can also get support if you need to self-isolate - see Get help if you're self-isolating.

What happens if you test negative

If you test negative, please continue to follow all national guidelines regarding social distancing, wearing face coverings and washing your hands regularly.

A negative test does not change the current rules we all need to follow. It's also important to remember that as with all tests, there are false negatives and the test may not pick up that you have the virus.

Ask a question

If this page doesn't answer your question, you can use our Covid-19: general enquiry form and we will get back to you with a response as soon as possible.

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