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Our online forms (customer account / Do it online) system will not be available between 10.00pm on Tuesday 22 June and 6.00am on Wednesday 23 June. We apologise for any inconvenience this may cause.

Swimming pools re-opening information


Our swimming pools are open for lane swimming and family fun sessions.

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Our leisure centres are now open, in accordance with Covid-19 measures. Our current programme includes gym, swim and classes only. If you are attending the gym check how busy gyms are before you set off. If you are planning to swim or take part in a class you need to book online up to seven days in advance. 

For on-demand classes, daily workouts, challenges and run programmes download our Wellness app. Alternatively, see our information on how to keep active during lockdown.

Lane swimming and family fun sessions (small pool, weekends only) are available but you must pre-book your visit.

Swimming pools that are open:

* Consett Leisure Centre pool will remain closed for essential maintenance. 

 

Book a lane swim or family fun session

You can only return to your swimming pool if you login or register to book your swim session online in advance (you can book up to seven days in advance). To see available sessions and classes, select 'Classes'. If you are booking a family fun session, you only need to book one place (for a maximum of 5 people). 

You can also contact your leisure centre to book over the phone if you have a leisure membership only. 

Non-members

If you don't have a leisure centre or swim membership, you can still book your sessions online but you must have a Thrive card. If you don't have a Thrive card, you can order this online free of charge. Simply request your leisure centre membership online and select 'Leisure Card Adult'. Use promotional code 'COMEBACK' to get a free card. Once you've placed your order, you'll be given your Thrive card number so you can register to book your session, and we'll give you your card next time you visit the centre.

If you are under 16 you can't order a Thrive card online, you will need to come to your leisure centre with your parent/carer to register.

Lost cards (members and non-members)

If you've lost your Thrive card, please email csleisuremanagement@durham.gov.uk. We'll order a replacement card for you, and also give you your membership number so that you can login or register to book your aqua class or swim session.

Swimming lessons

Our swimming lesson programme is due to restart from Monday 19 April. We have contacted customers 

Information about your session

Swim sessions are 1 hour in length, this includes time taken to enter the building and to change poolside. We aim to give you an actual swim time of up to 45 minutes.

Pools will have one-way systems in place and you must attend "beach style ready" with your swimming costume under your clothing. You'll be provided with a chair on poolside to remove your over clothing and to leave your possessions whilst you swim. You'll also be provided with your own changing area to dry yourself and to change into your clothing after the session, showers will be closed.

Family Swim sessions will be in the small pool (except Teesdale which will be in the shallow end of the large pool) and follows the same arrangements with "beach style ready" arrival and family changing facilities on exit. Families are up to five from the same bubble and you will be given a designated area in the pool to use. See our  page for the latest information on adult/child ratios.

You can book up to two sessions in a day. If you book a double session, after the first session you must leave the leisure centre and re-enter, following our entry procedure.

Cancel if you can't attend

Please remember to cancel your session if you're not able to attend. If possible give a minimum of 12 hours notice, so that someone else can book the place. Login to your account, as if you are going to book your session online to cancel your session.

How to use the swimming pool safely

We have extra staff in our leisure centres to support you in following the new arrangements.

We have signs in place to help you move safely around the centre and have a strict cleaning regime in place along with extra hand sanitiser and cleaning stations.

What you must know before you arrive

To ensure your safety and the safety of others, you must:

  • Pre-book your lane swim or family fun session (you can book up to seven days in advance).
  • Arrive five minutes before your session start time - if you arrive late, you will have to re-book a later session.
  • Arrive "beach style ready" with your swimming costume under your clothing. If you are uncomfortable or unable to change on poolside then please contact the leisure centre.
  • Children below the age of 16 years must be accompanied by a responsible person aged 16 years or over, this is to help prevent children from breaking social distancing rules.
  • In the main pools only lane swimming will be available to anyone aged 16 years or over.
  • Spectators are not allowed.

Please do not attend if you are displaying any symptoms of Covid-19 - see what to do if you think you have Coronavirus, which includes common symptoms.

How to enter the building

  • Follow social distancing signs that are displayed outside and inside our leisure centres.
  • You may need to queue outside until your session is due to start. 
  • Our staff will give you guidance on entering the building.
  • On entering, you must sanitise your hands, scan your card and check-in with our team. When you check-in, we'll confirm that we have your correct details, so that we can support NHS test and trace.

Storing your belongings

We encourage you not to bring any valuables onto the poolside as there will be no lockers available. Belongings will be left on your designated chair on poolside during your swim.

Bring your own equipment such as arm bands, toys and floats for the family fun sessions

You will need to bring your own swimming equipment for the family fun sessions and not share it with anyone outside of your family.

How swimmers will be socially distanced

In lane swimming we will use double width lanes and reduce the amount of people allowed into them at any one time, i.e. up to 10 swimmers per double lane. Updated lane etiquette and pool rules will be enforced and signs and notices will be displayed so that you know what to expect. 

You must avoid using back stroke as this will help to maintain social distancing.

Additional support

If you need extra support to access our leisure centres, or if you attend with a carer please contact your leisure centre before your visit to arrange.

Membership

If you have a leisure centre membership, we will be contacting you shortly to explain your membership options (in light of COVID-19).

If you are interested in becoming a member, see our Leisure centre memberships or swim memberships page for more information.

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