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Regeneration and Local Services


Regeneration and Local Services provides a wide range of services to people who live in, visit and work in County Durham.

    Our services are delivered through the following areas:

    Direct Services

    Direct Services has responsibility for refuse and recycling collections, neighbourhood protection, street scene, building and facilities maintenance, and management of our vehicle fleet. The core purpose and aims of the service are to work closely with the community in providing a clean, safe, accessible and sustainable built and natural environment through delivering cost-effective direct services which are responsive to local needs. Services include: 

    • Street cleaning
    • Rubbish and recycling collections
    • Parks and grounds maintenance
    • Developing children's play areas
    • Bereavement services
    • Pest control
    • Stray dogs
    • Neighbourhood wardens
    • Civic Pride team
    • Building repairs and maintenance
    • Catering and cleaning
    • Council vehicle maintenance and inspections

    Projects and Business Services

    Projects and business support covers the functions of waste management, business support services, customer services, and policy, performance and communications.

    • Waste management services include waste minimisation campaigns and the management of household waste recycling centres.
    • Business Support includes the provision of general administration, insurance handling claims, and debtors and income control.
    • Customer services provide a telephone and face to face service for queries on a range of council services including street scene, council tax, benefits and highways.
    • Policy, Performance and Communications are responsible for performance management, policy coordination, service planning and communications and marketing services.

    Culture and Sport

    Culture and Sport has responsibility for indoor sport and leisure facilities, libraries, culture and heritage, sports and community recreation development and countryside management. Services include the provision and management of:

    Technical Services

    Technical Services has responsibility for delivering the strategic highways, highway operations and design services functions. Services include:

    • Highway maintenance
    • Winter maintenance
    • Road safety team
    • Local traffic management
    • Street lighting
    • Major highway projects
    • Carriageway repairs
    • Architectural and building design
    • Civil engineering design
    • Contract management

    Economic Development and Housing

    Planning and Assets

    • County Durham Plan
    • Planning applications
    • Community Infrastructure Levy, including Section 106
    • Housing Strategy
    • Reducing energy costs
    • Asset transfer and rationalisation of our buildings
    • Heritage, landscape and design (includes Archaeology teamLandscape and Arboriculture team)

    Strategy, Programmes and Performance

    Strategy, Programmes and Performance supports the development of long term strategic vision for the County.

    Transport and Contract Services

    • Strategic traffic
    • Public transport
    • Care Connect

    The Corporate Director of Regeneration and Local Services is Ian Thompson.

    Contact us
    Customer Services
    03000 26 0000
    Our address is:
    • Durham County Council
    • County Hall
    • Durham
    • County Durham
    • United Kingdom
    • DH1 5UQ
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