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Supporting adult social care providers during Coronavirus

In County Durham, there are more than 200 adult social care providers delivering vital care and support services to some of our most vulnerable residents.

We are working closely with providers during the Coronavirus pandemic and have put in place a range of measures to provide additional support at this time while continuing to review and monitor the situation.

Advice and guidance

We are making regular contact with all adult social care providers to identify and respond to any issues. We're also giving advice, guidance, support or training on matters such as personal protective equipment (PPE) supplies, infection prevention and control, emergency health care plans, medication, food supplies/deliveries, technology and COVID-19 testing for both provider staff and care home residents. 


A model of mutual aid has been developed to help providers with staffing resources in the delivery of care and support services. This means we will look to redeploy staff from other areas of the social care sector to care settings where there is a need to increase staffing levels. We are also supporting Care Homes to access nursing staff when required. 

In addition, we have launched a campaign through the County Durham Care Academy to recruit to care worker, domestic assistant and kitchen assistant roles across the adult social care sector. Applicants are supported with remote training and fast track enhanced DBS checks before being matched to adult social care providers with employment opportunities.

Covid-19 vaccination

If you are a social care worker that works with people living in County Durham (or an employer of such workers) and require support with Covid-19 vaccination, please email

Health and wellbeing

Care staff are working in very difficult circumstances and it is important they are supported in their health and wellbeing. Free counselling and psychological support is available to any member of staff working in care in County Durham and details of other local services have been made available as sources of help and support, such as the NHS: North East and North Cumbria Staff Wellbeing Hub.

Skills for Care have also developed useful advice and guidance for Wellbeing that will be useful to adult social care staff and their managers. 


The introduction of new technology to care homes was already a key part of our 'Supporting the Provider Market' work. We have continued this important piece of work which enables care homes to use technology to support clinical assessments and to access NHS mail to communicate safely and securely with other health and social care professionals. As part of our work, we have provided a number of tablet devices, which is enabling care homes to connect with others through video link at this time when face to face contact is reduced.

Financial support

We have provided sector based financial support to adult social care providers, temporarily increasing funding and also providing cash advances to help providers with liquidity and cash flow. 

Care home support plan

In line with government guidance, we have published our Care home support plan which includes details of financial support made available for care providers.

Ask a question

If this page doesn't answer your question, you can use our COVID-19 general enquiry form and we will get back to you with a response as soon as possible.