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Our online benefit claim and calculator will not be available between 7.00pm on Friday 21 January and 9.00pm on Saturday 22 January due to maintenance. We apologise for any inconvenience this may cause.

The Health Secretary has set out the next steps in the fight against Coronavirus. See the press conference at Youtube: Coronavirus press conference (19 January 2022).

Changes to funeral and cremation services


Funerals and cremations can still go ahead as planned but we have introduced some new arrangements, which reflect Government guidance and are intended to keep people safe.

virus

In line with the Prime Minister's announcement that England will move to 'Plan B' to slow the spread of the Omicron variant of coronavirus, face coverings must be worn in our crematoria.

Face masks or face coverings are required for all staff and the general public with certain exemptions which include anyone with a health condition or disability, and those under the age of 11.

If you are organising a funeral, please be aware there are still changes in place due to the Coronavirus pandemic.

There is no longer a limit on the number of mourners who can attend a funeral but due to the capacity at our buildings we cannot accept more than 100. Doors and windows will be left open for ventilation and we ask that you do not congregate in hallways and foyers.

We are still keeping services to a minimum of 20 and 30 minutes to ensure there is time to clean between services.

  • Our Book of Remembrance buildings at Mountsett and Durham crematoria are open in line with office hours at those premises.
  • We are encouraging mourners to wear face coverings unless exempt.
  • We will continue to provide web casts at a charge to allow family members to watch services provided that they are ordered with your funeral director 48 hours in advance of the service. A download link will be made available for anyone requesting a web cast, but this may take up to three weeks to arrive.
  • Do not attend a funeral if you or they are unwell with symptoms of Coronavirus, have been instructed by NHS test and trace to self-isolate or have tested positive for Covid-19. If you or they are self-isolating and/or displaying symptoms of Coronavirus, you may only attend the funeral of a close family member and you would need to notify the funeral director or those arranging the funeral so arrangements can be made. We would advise that anyone self-isolating and/or displaying symptoms consider paying their respects in alternative ways such as a web cast. We understand and respect if you wish to attend a funeral of a close relative in these circumstances. However, we would be grateful if you would work with your funeral director so that we can minimise the risk of spreading the virus and help keep everyone safe.