Changes to services throughout the coronavirus outbreak

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Bins and recycling

• Bin collections are running.
• Our recycling centres (tips) are open with social distancing measures in place.
• You can sign up for 2021 garden waste collections

Births, deaths and marriages

• You must book an appointment to register a birth
• To register a death you must arrange a telephone appointment
• Restrictions are in place for funerals and cremations
• Marriages and civil partnerships are currently unable to take place (except for exceptional circumstances)

Businesses

See our Covid-19 support for businesses information.

• Apply for a Durham Business Recovery Grant
• Covid-19 support grants for businesses are available

Care and health

• Get help if you're self-isolating
• Advice if you're clinically extremely vulnerable (shielding)
• Support for care providers during covid-19
• Domestic abuse support
• You can contact one point and family centres for support during lockdown
• Our Care Connect alarm service continues to operate. Please continue to use the service and also consider for family and friends who may need extra support at this time.

Council and democracy

• You can now watch our council meetings live - you don't need an invite to attend our public meetings

Customer Services

• Our customer contact centre is open, we are responding to enquiries online and over the phone
• If you need advice relating to Coronavirus, our County Durham Together community hub is open from Monday to Friday, 9.00am until 5.00pm and can be reached on 03000 260 260.
• You can also see our Covid-19 support for residents pages for further help such as money and housing advice.

Housing

Housing advice during the coronavirus outbreak

Leisure

Our leisure centres are currently closed - find out about our Wellness app and how to stay fit during lockdown.

Libraries

Libraries are closed - if you are a library member, you can borrow ebooks, eaudiobooks, emagazines, enewspapers and ecomics free of charge

Parks and outdoors

• Parks remain open including children's play areas
• Railway paths, Coast and countryside walks and Public Rights of Way remain open

Markets and shops

• All of our markets across the county are open
• Public toilets are open

Roads, transport and parking

• Winter services continue
• Durham City Park and Ride  continues with covid secure measures in place
• Public transport is running but may be subject to timetable changes
• Car parks are open - please use cashless payments to pay for parking where possible
• The Parking shop is closed but you can pay a parking fine online or over the phone and you can request a parking permit over the phone

Schools, nurseries and learning

See Gov.uk information on going to school, university or college

• All schools are closed and are only available for vulnerable children or those of key workers
• Free school meals are available for eligible children, regardless of whether they are in school or at home due to lockdown
• Early years settings (nurseries and childminders) remain open 
• Online education resources
• Mental health support for children, young people and families