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Our online benefit claim and calculator will not be available between 7.00pm on Friday 21 January and 9.00pm on Saturday 22 January due to maintenance. We apologise for any inconvenience this may cause.

The Health Secretary has set out the next steps in the fight against Coronavirus. See the press conference at Youtube: Coronavirus press conference (19 January 2022).

Contact us by phone


Our customer contact centre is open and we are responding to enquiries online and over the phone.

Please note, waiting times may be longer than usual due to increased demand. Our phone lines are available from 8.30am - 5.00pm (Monday - Thursday), 8.30am - 4.30pm (Friday).

See below our contact numbers:

EnquiryNumber
Covid questions03000 260 260
General enquiries*03000 26 0000
Council Tax Reduction Scheme03000 26 0000
Council tax03000 26 4000
Housing advice03000 268 000
Business rates03000 268 997
Registration Service03000 26 6000
Social Care Direct /Report a concern about a child 03000 267 979
Care Connect03000 262 195
Welfare Rights Service for questions about benefits03000 268 968
One Point hubs / family centres03000 261 111

 * including roads, footpaths and streetlights, rubbish and recycling, commercial waste, neighbourhood wardens, stray dogs, abandoned vehicles, pest control, street cleaning, litter and dog fouling, graffiti, fly tipping, fly posting, maintenance of parks and open spaces, parks and cemeteries​​.

Contact us
Customer Services
03000 26 0000