The Prime Minister has today set out the next steps in the easing of lockdown. See the press conference at Youtube: Prime Minister's Coronavirus press conference (10 May 2021) for details.

Between 4.00pm on Wednesday 12 May and 7.30am on Thursday 13 May, the following systems will be unavailable due to essential maintenance: our online council tax, business rates and housing benefit overpayments service, our welfare assistance form and our test and trace payments form. We apologise for any inconvenience this may cause.

Contact us by phone

Our customer access points are closed until further notice in line with government guidance.

Our customer contact centre is open and we are responding to enquiries online and over the phone.

Please note, waiting times may be longer than usual due to increased demand. Our phone lines are available from 8.30am - 5.00pm (Monday - Thursday), 8.30am - 4.30pm (Friday).

See below our contact numbers:

Enquiry	Number
Covid questions	03000 260 260
General enquiries*	03000 26 0000
Council Tax Reduction Scheme	03000 26 0000
Council tax	03000 26 4000
Housing advice	03000 268 000
Business rates	03000 268 997
Registration Service	03000 26 6000
Social Care Direct /Report a concern about a child	03000 267 979
Care Connect	03000 262 195
Welfare Rights Service for questions about benefits	03000 268 968
One Point hubs / family centres	03000 261 111

* including roads, footpaths and streetlights, rubbish and recycling, commercial waste, neighbourhood wardens, stray dogs, abandoned vehicles, pest control, street cleaning, litter and dog fouling, graffiti, fly tipping, fly posting, maintenance of parks and open spaces, parks and cemeteries.

Customer Services
: Customer Services
: 03000 26 0000

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