Contact us by phone
Our customer access points are closed until further notice in line with government guidance.
Our customer contact centre is open and we are responding to enquiries online and over the phone.
Please note, waiting times may be longer than usual due to increased demand. Our phone lines are available from 8.30am - 5.00pm (Monday - Thursday), 8.30am - 4.30pm (Friday).
See below our contact numbers:
| Enquiry | Number |
|---|---|
| Covid questions | 03000 260 260 |
| General enquiries* | 03000 26 0000 |
| Council Tax Reduction Scheme | 03000 26 0000 |
| Council tax | 03000 26 4000 |
| Housing advice | 03000 268 000 |
| Business rates | 03000 268 997 |
| Registration Service | 03000 26 6000 |
| Social Care Direct /Report a concern about a child | 03000 267 979 |
| Care Connect | 03000 262 195 |
| Welfare Rights Service for questions about benefits | 03000 268 968 |
| One Point hubs / family centres | 03000 261 111 |
* including roads, footpaths and streetlights, rubbish and recycling, commercial waste, neighbourhood wardens, stray dogs, abandoned vehicles, pest control, street cleaning, litter and dog fouling, graffiti, fly tipping, fly posting, maintenance of parks and open spaces, parks and cemeteries​​.
Contact us
- Customer Services
- Customer Services
- 03000 26 0000
Website feedback
