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Due to essential maintenance, our online payment system will not be unavailable between 1.00pm and 4.00pm on 21 August 2022. We apologise for any inconvenience this may cause.

Report a hygiene concern about a food business


If you have a complaint about a food business, we may be able to investigate it if there is a risk to public health.

We investigate complaints about food premises where there is poor food handling practices and when food purchased there is a potential public health risk. For example, where there are:

  • poor levels of hygiene
  • dirty conditions
  • reports of pests (for example rate, mice, cockroaches) on the premises
  • build up of rubbish
  • poor food handling

Where there is no risk to the public, you may be able to resolve this by speaking directly to the owner of the business. If your complaint is about the food purchased there, see Make a food complaint.

Contact us
Food Safety
03000 261 016
Our address is:
  • Community Protection
  • Durham County Council
  • PO Box 617
  • Durham
  • County Durham
  • United Kingdom
  • DH1 9HZ