Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

Our online benefit claim and calculator will not be available between 7.00pm on Friday 21 January and 9.00pm on Saturday 22 January due to maintenance. We apologise for any inconvenience this may cause.

The Health Secretary has set out the next steps in the fight against Coronavirus. See the press conference at Youtube: Coronavirus press conference (19 January 2022).

From Tuesday 30 November 2021 you must wear a face covering on all public transport, including taxis and in shops - unless exempt

How to travel safely in taxis

How to travel safely in taxis in County Durham.

We licence two types of taxis - hackney carriage and private hire vehicles. Most people refer to both as taxis. Depending on whether it's a hackney carriage or private hire vehicle determines what at the vehicle look likes, and where the driver is insured to pick up passengers.

Hackney carriage

These taxis are white, and display a yellow licence plate at the back of the vehicle with yellow rectangle decals on the front doors. Drivers with a hackney carriage licence can:

  • pick you up at a taxi rank
  • pick you up from the roadside if you flag the taxi down

Private hire

Private hire vehicles are any colour except white, and they display a white licence plate at the back of the vehicle with white rectangle decals on the front doors. Drivers with a private hire licence can:

  • pick you up if you book them, usually by phone or in person at an office. 

Private hire drivers must not pick up passengers in the street or at taxi ranks - they are not insured to do this. 

Travel safely

Whenever you use a taxi, make sure others know where you are going and: 

  • if you haven't booked a taxi, go to a taxi rank, rather than flag a taxi down at the roadside
  • if you book your taxi, book with a licensed operator and:
    • arrange to be collected at a safe place
    • find out how much your taxi will cost when you book
    • confirm your booking with the driver when he/she arrives
    • note the licence number