Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

Help for disabled travellers


If you have a disability travelling can be difficult. Find out more about the services and concessions available that can help.

virus

The Link2 Dial-a-Ride bus is now available to book for all journeys including shopping, work, training, health appointments or anywhere else you want to go.

From Monday 19 July 2021, Government advice changed to make it a personal choice to wear a face covering.  Whilst face coverings are no longer mandatory on the Link2 bus service, passengers are requested to continue wearing one to protect themselves and others around them.

Buses and taxis

  • Access Bus service: provides people who have limited mobility with a door-to-door transport service to popular shopping and leisure destinations.
  • Link2 bus service: a pre-bookable bus service for people making journeys (up to five miles) where there is no other suitable bus, for example in rural areas where bus services may be limited. All buses are fully accessible.
  • Bridge Card scheme: if you travel on the bus alone but struggle because of your age, a disability or illness, or just lack confidence, carrying a Bridge Card can help.
  • Durham Park and Ride: the buses are all fully wheelchair accessible.
  • Wheelchair accessible taxis: there are a number of wheelchair accessible vehicles licensed as a hackney carriage or private hire vehicle (taxi) in County Durham - see the Icon for pdf Wheelchair accessible vehicles list (PDF, 76.4kb)  for further details.

Concessionary fares

  • disabled persons bus pass: pass holders are entitled to free travel on buses after 9.30am on weekdays, or all day at weekends and public holidays, and half price travel on some trains.
  • Railcards: apply for a Disabled Persons Railcard.

Parking permits

If you have mobility problems, you can apply for a Blue Badge disability parking permit. This will give you the right to park in disabled parking bays in town centres and car parks.