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Please note that our online payments system will be unavailable on Sunday 10 July between 9.00am and 11.00am. We apologise for the inconvenience.

From Thursday 27 January, there is no longer a legal requirement to wear a face covering.

The government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet.

Alternative bus services

Information about 'on demand' community bus services in County Durham. These services are available when ordinary transport isn't an option because there's no regular service or someone has problems using a regular bus.


The Link2 Dial-a-Ride bus is now available to book for all journeys including shopping, work, training, health appointments or anywhere else you want to go.

From Monday 19 July 2021, Government advice changed to make it a personal choice to wear a face covering.  Whilst face coverings are no longer mandatory on the Link2 bus service, passengers are requested to continue wearing one to protect themselves and others around them.

Contact us to book any of these services.

  • Hospital transport services: pre-bookable travel for patients who have trouble getting to appointments such as at the hospital or doctors' surgeries
  • Access bus service: provides people who have limited mobility with a door-to-door transport service to popular shopping and leisure destinations
  • Link2 bus: pre-bookable bus service for people making journeys (up to five miles) where there is no other suitable bus, for example in rural areas where the bus service may be limited - each bus is fully accessible for people with disabilities or mobility problems
  • taxibus services: provide affordable travel at times of the day when it is not possible to offer a regular bus service, including for shift workers and some local routes linking villages and towns
Contact us
Travel Response Centre
03000 269 999
Our address is:
  • Sustainable Transport
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
0191 389 8181