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Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Apply for Care Connect


This page tells you how to apply for Care Connect.

virus

We continue to operate as usual and ask all customers to use our service if you need it and recommend it to friends and family who may need extra support at this crucial time. If you have concerns regarding the pandemic and your health please get in touch, staff will ask you on arrival if you have symptoms of Covid-19 or have tested positive. Our staff wear full protective equipment (PPE) to protect themselves and you, use antibacterial gel for their hands and sanitise vehicles after visiting homes. We take all precautions to stop the spread of the virus.

If you want to join the service during Covid-19 restrictions and are concerned about staff entering your property, we can either deliver your equipment to your doorstep for you to plug into an electric socket or it can be installed by our staff using PPE and social distancing. If you are shielding, please let us know.

Get in touch today by emailing care.connect@durham.gov.uk or calling 03000 262 195.

How to apply

You can apply directly for our Care Connect service or Social Care Direct can help you Get your care needs assessed to determine your support needs and whether an alarm is appropriate for you. For more information about Care Connect see Care Connect, our alarm service page.

Apply to join the Care Connect service online. You don't need an account, just select the option 'Continue anonymously'. Make sure you include your contact details so that we can answer your question.

Urgent referrals

If you have an urgent referral outside of normal office hours (after 5.00pm weekdays and weekends/bank holidays) please contact us by phone (available 24 hours) and we will deal with your referral immediately.

What happens once you have applied?

We will agree a suitable date to visit you in your own home, conduct a survey and to gather personal data, this is so that we are aware of your personal needs. A monitoring alarm unit will then be installed.  

How much it costs

From April 2021 to March 2022 the charge is £5.22 per week + VAT. There is an additional charge of £3.07 per week + VAT if a SIM card needs to be installed in the alarm unit.

There is a one-off connection charge of £33, this will be advised at installation.

Additional features can be incorporated into your support package, at a small charge. These include (all prices subject to VAT):

  • Reassurance call - £1.37 per call
  • Weekly visit - £16.44 per visit
  • Additional/Replacement/Lost Pendant -  £37.47. This will be sent via the post and you will need to place a test call to ensure the pendant is working.
  • Additional/Replacement/Lost Pendant -  £70.47. This cost includes the staff visiting your property and installing the pendant and testing it.
  • Smoke detector - £73.80 + 68p per week monitoring costs

VAT

No VAT is chargeable if a VAT exemption form is completed:

If you are unsure whether you are eligible for VAT exemption, please contact the HM Revenues and Customs on 0300 123 1073 before filling this form in.

Cooling-off period

Our agreement with you allows you to access the service for up to 21 days before we request any payment. If at any time during this period you wish to terminate your agreement with us, the equipment will be removed without any charge. However the connection fee will still be payable.

Care Connect logo

In partnership with

  • Care Connect
Contact us
Care Connect
03000 262 195
Our address is:
  • Durham County Council
  • Chilton Control Centre
  • Chilton Depot
  • Chilton
  • County Durham
  • United Kingdom
  • DL17 0SD
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