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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

I am under 18 and homeless or could be homeless

If you are 16 or 17 years old and have not previously been in care, we will work with you and your parent(s)/guardian(s) to see if we can come to a solution.

You may find yourself at risk of being homeless for many reasons. Do not wait until you become homeless tell us you are at risk of becoming homeless.

If you need somewhere to sleep tonight contact us on 08081 968 406 or email

If we are unable to get agreement for you to return home and you have nowhere to sleep that night, we will arrange temporary accommodation for you.

If we cannot resolve these issues, we will arrange a panel meeting to look at why you are homeless and support you into accommodation.

Contact us

For advice contact us, or see our Get help to avoid becoming homeless information, which includes how to contact us outside of office hours.

Contact us
Housing Advice Line
03000 268 000