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The government has announced further restrictions on mixing between households in any indoor setting in County Durham, in a bid to control the rising infection rates of COVID-19. Find out more about the latest measures at Gov.uk: Indoor inter-household mixing restricted in parts of the North East

Landlord support to avoid evicting tenants


If you're thinking of serving notice to your tenants, please see the support we can provide before you do this.

If any of the following are reasons why you may be planing to serve notice, please contact us

  • none payment of rent (due to Covid-19)
  • none payment of rent (none Covid-19 related)
  • rent arrears
  • anti-social behaviour

In addition, we're able to support you with:

  • benefit payments or issues with applications
  • mediation services between you and your tenants
  • communication problems

How we can support you

We support any landlords considering seeking possession of properties in the county. Through early intervention with both landlords and tenants, we aim to prevent homelessness and provide help to avoid notices (a section 21 or section 8) being issued or assist once this has been served (through the Stop B4 You Serve scheme).

This includes:

  • a personalised housing plan to be agreed with the tenant
  • rent arrears assistance through establishing repayment plans, Housing Benefit services, Universal Credit and other local government homeless prevention funds and charities
  • a financial assessment of tenants to maximise rental income
  • referrals and signposting for more long-term support (if we identify that it's needed)
  • a mediation service between landlords, tenants and our team
  • help and advice on leasing properties to a range supported housing providers

Preventing evictions and homelessness

We are committed to preventing homelessness. We also recognise that eviction is often the last resort and can be a costly and lengthy process. By supporting you, we can try to help you and your tenants before it's too late.

For more information contact us

Contact us
Landlord tenancy support
03000 260 000
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