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Pick and Collect library service


During Covid-19, you can order library books using library online, by phone or by email, for collection from one of nine libraries in the county.

How to order

Whether you place your order using library online, phone or email, we will call you to confirm your order and your collection date and time.

Library online

  1. Login to Library Online and select 'Pick and collect' from the main page
  2. Choose the library (from the list below) that you wish to collect your books from
  3. Select up to three books
  4. You will be asked to check your contact details (make sure your email address is correct)

By phone or email

  1. Select up to three books that you wish to order
  2. Contact the library below that you wish to order from either by phone or email and provide:
    • details of the books you wish to order
    • your library ticket number or your name and address (if you don't have your library ticket number)
    • your phone number

Where the service is available

Currently the service will be available at the following libraries. Please do not go to your library without a pre-booked collection slot.

LibraryTelephone assistance timesTelephoneEmail
Barnard Castle LibraryMonday - 10.00am to 4.00pm
Wednesday - 10.00am to 4.00pm
Friday - 10.00am to 4.00pm
Saturday - 9.30am to 12.30pm
03000 263 409bdcaslibrary@durham.gov.uk
Belmont LibraryMonday - 10.00am to 4.00pm
Thursday - 10.00am to 4.00pm
Saturday - 9.30am to 12.30pm
03000 269 500belmont.lib@durham.gov.uk
Chester-le-Street LibraryMonday - 10.00am to 4.00pm
Wednesday - 10.00am to 4.00pm
Friday - 10.00am to 4.00pm
Saturday - 9.30am to 12.30pm
03000 269 512chesterlest.lib@durham.gov.uk
Consett LibraryMonday - 10.00am to 4.00pm
Wednesday - 10.00am to 4.00pm
Friday - 10.00am to 4.00pm
Saturday - 9.30am to 12.30pm
03000 269 513consett.lib@durham.gov.uk
Crook LibraryMonday - 10.00am to 4.00pm
Wednesday - 10.00am to 4.00pm
Friday - 10.00am to 4.00pm
Saturday - 9.30am to 12.30pm
03000 269 002crook.lib@durham.gov.uk
Newton Aycliffe LibraryMonday - 10.00am to 4.00pm
Wednesday - 10.00am to 4.00pm
Friday - 10.00am to 4.00pm
Saturday - 9.30am to 12.30pm
03000 269 519newtonayc.lib@durham.gov.uk
Peterlee LibraryTuesday - 10.30am to 2.30pm
Thursday - 10.30am to 2.30pm
Friday - 2.00pm to 6.00pm
03000 269 509peterlee.lib@durham.gov.uk
Seaham LibraryMonday - 10.00am to 4.00pm
Wednesday - 10.00am to 4.00pm
Friday - 10.00am to 4.00pm
Saturday - 9.30am to 12.30pm
03000 262 510seaham.lib@durham.gov.uk
Woodhouse Close LibraryMonday - 10.00am to 4.00pm
Thursday - 10.00am to 4.00pm
Saturday - 9.30am to 12.30pm
03000 269 527woodhousecl.lib@durham.gov.uk

How to collect

Your requested books are then placed in a paper bag and labelled ready for collection. To collect your books:

  • queue outside your library and observe social distancing guidance and markings
  • at the allotted time you will be asked to confirm your surname and pre-arranged collection time
  • pick them up from the table - they will be in a paper bag - the table will then be cleaned prior to the next customer collection

Returning borrowed books

There will be quarantine bins at each Pick and Collect library. Put the returned books in the bins by tipping them out of any bags you may have brought them in.

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