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Durham County Council

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Council Performance


We work hard to provide the best services for people living in, working in and visiting County Durham. To measure how we are doing and find where we need to improve, we monitor a set of performance indicators.

Quarterly reports

Results show how we compare to other councils and where changes need to be made. This information is compiled in our quarterly reports and is discussed at cabinet meetings every quarter.

Our quarterly reports present a summary of the council's performance.

Annual reports

Statement of accounts

We produce a Statement of Accounts each year in accordance with legal requirements and the Accounting Code of Practice, which sets out our financial performance and spending for the year.

Local Account

Our Local Account is a report for service users, carers and residents about the performance of Adult Social Care. It informs you about what we have done over the past year, how we have done and how we can improve in the future.

Data quality

We recognise the importance of having reliable information to deliver and manage services, inform users and improve performance. Good quality, accurate and timely data is essential to provide reliable performance and financial information to support decision-making at all levels.We are committed to high standards of data quality.

We take every care to ensure that the data and information used in performance management is accurate, valid, reliable, timely, relevant, secure, accessible and complete, in line with our Data quality policy (PDF, 318kb).

Customer service charter and standards

We're committed to providing high standards of customer service. Our customer services strategy, charter and standards have been shaped through consultation with local people and we provide regular performance reports to show you how we're doing.