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Penalty Charge Notice (PCN)

If you contravene parking restrictions in County Durham you may receive a Penalty Charge Notice (PCN).

The amount of the penalty charge will depend on the level of contravention. View photographic evidence of the contravention online at Parking Gateway.

If you pay the penalty charge within 14 days it will be reduced by 50%.

If no payment is received within 28 days of the PCN being served a Notice to Owner (NtO) is sent to the registered owner. If you have received a PCN by post it will act as the NtO, as such the rules relating to the NtO will apply.


Pay/appeal against a parking fine online. (Please note that the ticket details may not appear online until 24 hours after the PCN has been issued.)

You can also pay in one of the following ways:

  • By telephone, if you wish to pay by credit/debit card you can call the Parking Shop. Please have your card details, vehicle details, and PCN number ready.
  • By post, sending payment with the completed payment slip to the Parking Shop.
  • In person, complete the payment slip and return it in person with your payment to the Parking Shop.

Please make cheques or postal orders payable to NSL Limited and write the PCN number, vehicle registration number and your address on the reverse. Allow two working days for 1st class post and five for 2nd class. Do not send cash by post. Post dated cheques will not be accepted.

Current opening hours are 8.00am to 6.00pm, Monday to Frday..

Challenges and representations

If you wish to challenge the issue of a PCN attached to the windscreen of a vehicle or handed to the driver you can make an informal challenge. However, if you wish to challenge the issue of a PCN served by post you must make a representation.

Contact us
The Parking Shop (general contact)
03300 884 785
Our address is:
  • Suite 1
  • Forster House, Forster Business Centre
  • Finchale Road, Framwellgate Moor
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5HL
0191 384 6846
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