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One Point


One Point provides a variety of free advice and support and a range of activities for children, young people and families. We work alongside the NHS to provide this.

How can One Point help you?

As the needs of young children are very different to young people, our integrated team is made up of a number of services who can provide support with a range of issues such as parenting skills, school attendance, activities for young people and progression into education and employment.

 Services available are:

  • Family Support: support for families with children under 0-19 years and up to 25 years for those young people with disabilities
  • Team Around the School support worker: help for young people of school age to learn, achieve and succeed in school by developing their social and emotional capabilities.
  • Wellbeing for Life: support for children aged 5-13 years, and their parents to help them to feel more confident to cope with the challenges of family life

We will make sure you receive the support most appropriate to your needs, when you need it. We will also make sure that when you contact One Point we will do everything we can to help you. We will not expect you to find the help you need, we will bring the services you need to you. 

    One Point hubs

    The Service is supported by nine hubs that are located across the county. Each of our hubs have staff to help you with any concerns.

    One Point family centres

    The One Point service provides access to services for families within family centres and community buildings. We  provide advice and support, parenting programmes and offer training and volunteering opportunities for parents and carers. We also have links with Job Centre Plus and the Families Information Service.

    Contact information

    If you have a concern or need some help, advice or information, contact our First Contact Service. They will talk you through the support we can offer you and/or your child. We will then agree with you the most appropriate next steps to support you and your family. 

    If you are already being supported by a member of staff from the One Point Service, or you would like some further information about our service, you can contact us directly. You can also follow us on Facebook for latest updates.

    Contact us
    One Point
    03000 261 111

    First Contact/Social Care Direct
    03000 267 979
    0191 383 5752
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