Make a complaint about noise
If you have a problem with noise, such as loud music, noisy pubs, rowdy parties or barking dogs, you can report this to us.
What we will do
We will assess your complaint to determine whether it is classed as a statutory noise nuisance (see Gov.uk's guide to noise nuisance). If it is, we will investigate it. Examples of noise that we will investigate are:
- barking dogs
- loud music
- loud entertainment from pubs or clubs
- noise from industrial and commercial premises
- noise from construction and demolition sites
Examples of noise complaints that we do not investigate are:
- anonymous complaints
- traffic, aircraft and trains
- people in the street
- reasonable noise from homes or commercial premises, such as a baby crying or hoovering
How we deal with your complaint
If your complaint is classed as a statutory noise nuisance, the steps we take depend on the type of complaint. We may:
- contact the person or business making the noise
- visit the area where the complaint is made
- use equipment to gather evidence
- ask you to record incidents using The noise app (or our )
In the first instance, we will try to resolve your complaint informally, through speaking directly to the people or business you've complained about.
If this informal approach doesn't work, we will serve a notice (abatement notice), telling them to stop. If they don't, they are breaching this notice and we will be able to prosecute them.
What you can do
There are actions you could take without involving us:
- Talk to the person responsible for making the noise - they could be unaware that they are causing a problem. Do not attempt to do this if you feel threatened.
- Write to them - you may prefer to explain what the problem is in a letter ( ).
- Use mediation - the Restorative Hub can take on the role as mediator between you and your neighbour. It does not involve us. It is voluntary and free to use.
- Customer Services
- 03000 26 0000
Our address is:
- Durham County Council
- County Hall
- County Durham
- United Kingdom
- DH1 5UQ