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ICT Services

Our ICT Services provides technical and support services to councils, public sector organisations, schools (including academies), start-up businesses, and community and voluntary organisations across the North East.

We offer a range of services from website support to broadband; and from printing to Health and Safety services.

Contact us to find out about the services we provide or to request a quote.

Please note not all services are available to all areas and organisations. Infrastructure services are supplied by Service Direct Newco Ltd.

It is responsible for providing the most up-to-date and efficient communication and technology for the council. The ICT services provided by us is now the largest single ICT operation in the region. Key services include:

  • operations technical services
  • infrastructure service
  • application development
  • business development
  • business support
  • IT school services
  • design and print
  • ICT security, standards and policies

Customer Service Standards

We will acknowledge your enquiry within 3 working days of receiving it, and resolve it in 14 working days.


If you are unhappy about any of our ICT services, please make a complaint.

External domains/web addresses

If you are an external company and we look after your domains for you, please see Nominet: terms and conditions of domain name registration.

Contact us
ICT Services
03000 261 100
Our address is:
  • Business Engagement
  • Resources
  • Durham County Council
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UE
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