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Report a concern about a child


If you have a concern about a child or young person's welfare who lives in County Durham, call First Contact on Tel: 03000 267 979. First Contact brings together children's services staff with partners such as Durham Constabulary and health services.

There are a number of ways you can contact us.

Opening hours

First Contact is open from 8.30am until 5.00pm, Monday to Thursday and from 8.30am until 4.30pm on a Friday.

In an emergency situation, a duty officer is available outside of normal office hours on the telephone number above. If faxing or emailing outside of normal working office hours, please be aware that these enquiries will be dealt with on the next working day.

What happens if I call First Contact?

When you contact us you will speak to a trained officer. We will work with you to decide the level of response needed. Providing early help to children, young people and their families is our priority. We will start an Early Help Assessment to inform what happens next, which may be:

  • giving you appropriate advice and guidance
  • a referral to preventative services such as One Point, with a 'team around the family' and a named lead professional
  • a statutory referral to assessment and interventions teams due to safeguarding concerns, with a 'team around the family' and a named lead professional

​First Contact works to Single Assessment Procedure and Practice Guidance, which can be found on the Durham Local Safeguarding Children Board website.

Contact us
First Contact/Social Care Direct
03000 267 979
0191 383 5752
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