Trading Standards Service Delivery Plan 2008-9

The Annual Service Delivery Plan is produced by the Trading Standards Service, as part of the National Performance Framework (NPF), introduced by the Department of Trade and Industry (DTI), for these services.

The Plan is split into 4 main sections, Part 1 looks at Our ambitions for County Durham 2008-2011; Part 2 is a Service Context and Overview; Part 3 deals with Service Delivery; and finally Part 4 looks at Management and Use of Resources.

For the coming year, in addition to the important, often unseen, enforcement and advice work carried out by our dedicated staff, the plan outlines how we will be making significant contributions to improving the lives of people, by:

• Helping to protect vulnerable and older adults against doorstep criminals.
• Promoting healthier eating choices for young people.
• Contributing to the protection of our young people by the rigorous enforcement of age restrictions placed on the sale of a wide range of dangerous or intoxicating products, including alcohol, tobacco, solvents, fireworks and butane gas.
• Working in a joined up way, with regional colleagues, to respond more effectively to cross-border scams and illegal money lending (Loan Sharks).
• Providing accessible, enhanced, assistance to consumers, when purchases have gone badly wrong.

The plan also details how the Service will be working more closely with minority communities, striving to provide even better value for money and trying to reduce any unnecessary burdens on business.

The full document is available by download: TSS Plan 2008-09.pdf (69 pages, 1060kb) Publication date: June 2008.

You will need Adobe Acrobat Reader to view this information.

Alternatively a hard copy or one in large print may be requested from Alison Foggon on: 0191 3833585.