Care Standards
All residential care services are required to be registered with the Commission for Social Care Inspection. The Commission has produced National Minimum Standards that we must comply to
The National Minimum Standards can be found on the 'Service Users/Visitors Information Board' in each home or by visiting Department of Health.
These standards are grouped under seven key topics:
- Choice of home
- Health and personal care
- Daily life and social activities
- Complaints and protection
- Environment
- Staffing
- Management and administration
The National Minimum Standards can be found on the 'Service Users/Visitors Information Board' in each home or by visiting Department of Health.
To ensure that you receive an excellent quality of care we have also set additional standards, which go beyond these national requirements. These standards are customer focused and are listed below:
- To provide the highest quality care to every resident in a warm, friendly and secure environment.
- To employ dedicated trained staff to provide 24 hour caring support for each resident's individual needs.
- To provide a varied range of activities which cater for a wide range of abilities and interests to enhance the quality of life for residents.
- To involve the residents in the development process of the home and in the decision making process regarding daily life and to respect their opinions.
- To encourage, help and support residents to achieve as full a life as possible, as they wish, maintaining links with family and friends and the community.
- We believe we offer a friendly, homely atmosphere that our residents can relax in, making friends and relatives welcome at all times.
- To operate a Care Planning system designed in conjunction with residents and carers based on comprehensive information tailored to meet individual needs.
- To strive to maintain each individual's level of independence and promote their self esteem and their rights to privacy and choice.
