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Durham County Council Information Service
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FACS Critical Band

This band is our main priority. If you meet one or more of the criteria, we can help you.

The Government guidance says that needs are critical when:

  • Life is, or will be, threatened.
  • Significant health problems have developed or will develop.
  • There is, or will be, little or no choice and control over vital aspects of the immediate environment.
  • Serious abuse or neglect has occurred, or will occur.
  • There is, or will be, an inability to carry out vital personal care or domestic routines.
  • Vital involvement in work, education or learning cannot, or will not, be sustained.
  • Vital social support systems and relationships cannot, or will not, be sustained.
  • Vital family and other social roles and responsibilities cannot or will not be undertaken.

Appropriate social care can be provided to meet critical need in order to remove or reduce the risks to independence associated with the need.

FACS introduction page