Service Standards

Our Promise to You

• When you visit any of our offices, our staff will be polite and courteous.
• When you visit any of our offices, you will be interviewed in private.
• The information you give us will be treated in the strictest confidence.
• We will explain what can be quite complex rules and regulations and answer any questions you may have.
• If you telephone during office hours, we will answer the call within 30 seconds.
• If you visit any of our offices, we will see you as soon as possible. Our aim is that no one has to wait more than 10 minutes.
• We will encourage customer feedback, suggestions and actively work to seek resolution of complaints within agreed timescales
• We will seek to offer appointments for all registration service activities within the agreed national standards for registering births and deaths and giving notice of marriage and civil partnerships.
• We will issue certified copies of registration service certificates within 5 days.

Details of all Service Standards and Key Performance Indicators are included in the below attachments together with details of the Service Delivery and Performance Management Plan.

You will need Adobe Acrobat Reader to view this information.

Registration Service Standards.pdf (3 pages, 25kb)

Service Delivery Plan.pdf (18 pages, 82kb)