Frequently Asked Questions
The staff in the shops/centres have a comprehensive knowledge of equipment and what may be suitable for people and their particular difficulties. Home Independence Shops have a good range of stock but can also order in equipment to suit people’s specific needs or sign post to local suppliers.
I would like advice and/or equipment but I am unable to get out of the house.
If you are unable to access the service then staff can visit you at home. All staff carry identification badges.
Do you sell bath lifts?
The Home Independence Shops and the Equipment Demonstration Centres have a range of battery/electric powered bath lifts that you can see and try. If you are unsure whether it will be suitable for you at home, then a demonstration at home can be arranged. Staff can provide you with an order form for the bath lift and you can order direct from the manufacturer/supplier. The majority of bath lifts are in the region of £400 which is cheaper than the majority of retail outlets.
I need assistance choosing a stairlift? Can you help?
Occupational Therapists can advise you on what considerations to think about when buying a stairlift. Details of several reputable companies can also be provided and they will provide a quotation at local authority prices so there is a financial saving. There is a demonstration straight stairlift at the centres in Durham, Newton Aycliffe and Bishop Auckland.
What equipment do you not sell?
The shops do not sell electrical or battery operated equipment such as bath lifts, electric beds and electric riser/recliner chairs. Examples of this type of equipment is available at the Equipment Demonstration Centres for customers to try before they buy. Staff are available to provide advice/information about what you need to consider before purchasing this type of equipment and can provide details of reputable local suppliers.
Why is the equipment so reasonably priced?
The Service is funded through Durham County Council and is non- profit making.
Do you sell nebulisers and TENS machines?
No, these are more medical equipment and should be available from either your GP or pharmacist.
Do you sell equipment for people with a sensory loss?
Both the Home Independence Shops and the resource centre for people with a hearing loss and the resource centre for people with visual loss sell a small range of equipment. The Resource Centres however have a larger range of equipment for display for people to see and try with staff’s advice and information. The Centres can order in equipment for people or you can directly order it from the manufacturer/supplier.
Why do you sell continence/personal care products when they are available from the district nurse or continence advisor?
Staff always advise people to contact the above if they are not aware of the continence advisor but sometimes the quantity of products they are provided with may be limited and people wish to purchase additional items.
How do you publicise your service?
The Service can attend various exhibitions/ events and provide talks about the service. If you feel this would benefit your organisation please contact Diane Hancock, Service Manager on 0191 3849590
