Service Direct

Service Direct is Durham County Council’s contracting arm, offering a diverse range of services carried out by employees with specialised knowledge and skills.

All of the services delivered by Service Direct are registered to the new, internationally recognised quality standard ISO 9001:2000. In addition the Department has achieved and maintained Investors in People Recognition.

We have 1,113 employees and an estimated annual turnover of some Ł50 million. The services we provide include:

In addition, our operational divisions are supported by the Finance and Administration division. Service Direct's mission is to... "provide a value for money range of services to our customers"

This aim is augmented by our values:

To be Customer Focused

We aim to meet the needs of our customers by offering an efficient and effective service. Senior management focus on service delivery standards and measuring our customer service performance via face-to-face meetings, customer care training for all employees, regular customer surveys, fully implemented and accessible complaints system.

To Provide a Good Value and Quality Service

We take pride in our service and our results. It is the duty of every employee to ensure they provide a value for money and quality service to our customers. To underpin this ethos we have achieved and maintained ISO9001:2000 across all services, take proactive roles within benchmarking networks and activities, identify and implement annual employee high quality training programmes.

To be Reliable, Responsive and Responsible

Under these particular values our strengths are our consistency in approach, our diversity, flexibility and problem solving skills, our attention and application of good health and safety practices for customer and employee, our recognition of environmental issues and implementation of our own Environmental & Sustainability Action Plan; all of which is supported by senior management’s best use of our physical and human resources.

To Maintain our Integrity and Professionalism

Service Direct operates an open and transparent service, is vigilant on service delivery standards and making effective use of our specialist knowledge and skills. By partnering arrangements with the private sector continuous improvement and use of innovation is encourage. Employees are offered good employment conditions as standard; we employ local people to deliver a local service, at the same time significantly utilising local businesses via purchasing of materials, equipment and services.

Contact

Director of Service Direct
Vivien Wiley
Service Direct
St Johns Road
Meadowfield
Durham
DH7 8XQ

Tel: 0191 3725000
Fax: 0191 3725250
Email: servicedirect@durham.gov.uk

How to find us