The Quality Mark

The Community Legal Service (CLS) has developed its Quality Mark to help people gain trust in the legal system. The Quality Mark is awarded only to organisations that pass regular quality checks carried out by the Legal Services Commission. When you approach a Quality Marked organisation for help, you can be confident of receiving a service that meets an agreed minimum standard. Providers who have achieved the Quality Mark will display the CLS logo in their offices.

In addition, whenever you use a CLS Quality Marked service, the referral network will ensure that you are signposted or referred to the most appropriate source of help. If the first organisation you contact cannot help, they will signpost or refer you to another organisation which will be better placed to help you.

Further information about the Quality Mark is available on the Community Legal Service website.