Contact us in person
You can get help and information about council services from our Customer Access Points and customer surgeries.
Our customer access points are closed until further notice in line with government guidance. However, our customer contact centre is open and we are responding to enquiries online and over the phone. See our Contacting us (changes to service) page for the latest information.
Customer Access Points
Visit our customer access points if you would like to speak to a customer services officer in person. Click on a link below for details of opening hours and services available at each location:
You'll need to contact us to make an appointment if you have a query about council tax or housing benefit.
Customer surgeries / other centres
- Bishop Auckland: Contact us to book an appointment about council tax and/or housing benefits at our customer surgery on Thursdays (10.00am and 5.00pm) and Fridays (10.00am and 4.30pm). Appointments are held at Four Clocks Centre - The Bishop Auckland Community Partnership.
- Newton Aycliffe library: Contact us to book an appointment about council tax and/or housing benefits at our customer surgery on Tuesdays (10.00am and 3.00pm).
- Peterlee Customer Surgery: Contact us to book an appointment about council tax and/or housing benefits at our customer surgery on Wednesdays (10.00am - 4.00pm)
- County Hall
Contact us
- Customer Services
- Customer Services
- 03000 26 0000
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