In person

Customer Access Points

Visit our customer access points if you would like to speak to a customer services officer in person. Click on a link below for details of opening hours and services available at each location:

• Barnard Castle
• Chester-le-Street
• Consett
• Crook
• Durham City (Clayport)
• Seaham
• Spennymoor
• Stanley

You'll need to contact us to make an appointment if you have a query about council tax or housing benefit.

Customer surgeries / other centres

• Bishop Auckland library: Contact us to book an appointment about council tax and/or housing benefits at our customer surgery on Thursdays (10.00am and 5.00pm) and Fridays (10.00am and 4.30pm).
• Newton Aycliffe library: Contact us to book an appointment about council tax and/or housing benefits at our customer surgery on Tuesdays (10.00am and 3.00pm).
• Peterlee Customer Surgery: Contact us to book an appointment about council tax and/or housing benefits at our customer surgery on Wednesdays (10.00am - 4.00pm)
• County Hall