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Durham County Council

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Consumer advice


Consumer advice in County Durham is provided by Citizens' Advice consumer helpline, a telephone-based consumer advice service for a wide range of problems with goods and services.

Two people having a discussion at a desk

Citizens' Advice Consumer Helpline on 0345 404 0506, is a government-funded service that works in partnership with councils' trading standards services. It provides clear practical advice for consumers on a range of issues or complaints.

This can be problems with bills, warranty disputes, faulty and dangerous goods or poor workmanship. 

Consumer Rights Act 2015

Under the Consumer Rights Act 2015, any goods that you buy must match the description, be of satisfactory quality and be fit for purpose. Services must be carried out with reasonable care and skill.

You can call the Citizens' Advice Consumer Helpline for information before buying goods or services, or if you need assistance when problems occur.

Further information is available at Citizens Advice: consumer information.

Fair Trading Law

If your complaint involves a breach of criminal fair trading law, it may be necessary for Citizens' Advice Consumer Helpine to refer the details to us so that we can assist you further. We will investigate accordingly. You can find more information on Civil Legal Advice (CLA) on the Gov.uk website. If your enquiry is outside the remit of our service, you can find details of Quality Marked providers on the Community Legal Service website.