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Our online forms and customer portal will not be available from 9.00pm on Tuesday 26 January until 1.00am on Wednesday 27 January due to essential maintenance. We apologise for any inconvenience this may cause.

Pay a bus lane fine


If you drive in a bus lane, bus gate or bus-only street in County Durham when you should not, you may receive a fine through the post called a Penalty Charge Notice (PCN).

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The Parking Shop is closed to the public during the current national lockdown.

To pay a fine please call 01913 846 633 or visit Pay/appeal against a parking fine/Penalty Charge Notice online.

For parking and visitors permits please call 01913 846 633.

Pay/appeal against a bus lane fine (Penalty Charge Notice) online. Please note that the ticket details may not appear online until 24 hours after the fine has been issued.

NSL collect bus lane fines for us - you can go to the NSL website and select 'Durham & Darlington' from the drop down list for more ways to pay, including at their Parking Shop.

The cost of the fine

A bus lane fine is £60, reduced to £30 if paid within 14 days. You have 28 pays to pay it.

What you can do if you don't agree with the fine

Find out about Challenge a bus lane fine or see What happens if you don't pay your bus lane fine.

Why we issue fines

We issues bus lane fines to: 

  • keep traffic moving (including pedestrians and cyclists)
  • improve road safety
  • improve the environment
  • improve the quality and accessibility of public transport
Contact us
Parking Services
03000 263 985
Our address is:
  • PO Box 568
  • Durham
  • County Durham
  • United Kingdom
  • DH1 9GP
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