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Our estore payments system will not be available on Wednesday 21 April due to essential maintenance. This includes payments for council tax, business rates, housing benefit overpayments, invoices and blue badges. We apologise for any inconvenience this may cause.

Could your business deal with an emergency?

Prepare your business for emergencies or major incidents such as flooding, fire or power cuts. Planning ahead minimises the risk to your day to day operations (business continuity).

Get business continuity advice

Find out where your business is vulnerable and what measures you can put in place to:

  •  minimise the risk of disruption
  •  deal with the impact of an emergency or incident

Planning for emergency situations will help your business bounce back quickly, or avoid an emergency situation entirely.

Business Resilience Health Check

Use the free Business Resilience Health Check. This quick and simple online tool produces a  tailored report outlining what you should do to improve your organisations resilience to disruption.

Business continuity guides

Download a business continuity guide and plan to help your business develop its own continuity system. 

Business continuity guides and plans
Business typeBusiness continuity guides and plans 
Personal care services

Icon for pdf Personal care service business continuity guide (PDF, 273.7kb)
Icon for pdf Personal care service business continuity plan (PDF, 131.7kb)

Residential care homes

Icon for pdf Residential care homes business continuity plan (PDF, 303.3kb)
Icon for pdf Residential care homes business continuity plan (PDF, 154.6kb)

Small business and voluntary organisations

Icon for pdf Business continuity guide (PDF, 3.6mb)
Icon for pdf Small business and voluntary organisation business continuity plan (PDF, 182.9kb)

Your insurance company will also be able to provide information, support or guidance.

Can we help you be resilient?

Contact us
Civil Contingencies Unit
03000 264 654
Our address is:
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
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