Get rid of pests in your home
If you've got a pest problem in your home, we can help. Call in our experts to help get rid of rats, mice, fleas, cockroaches and more.
You pay when you make the booking but if we don't need to take any action when we visit, we'll give you advice about any other action you can take and refund 50% of the fee.
How much does it cost?
The standard charge is £40.00 which covers visits and materials for most common pests. If we identify that certain pests require lengthier treatment, we'll advise you of any additional cost before we proceed.
Pests we treat
- most flying and crawling insects including bed bugs, fleas, cockroaches, flies and weevils
- bees - see the information below
Pests we don't treat
- snakes and reptiles
All bee species play an important role in nature, therefore we try to avoid destroying them where possible. We will assess and confirm the species of the bee, provide advice on whether treatment is necessary, and if so, what treatment options there are. This could include relocation or destruction of the swarm or nest. If treatment is not possible, we will refund 50% of the standard charge.
The British Beekeepers Association (BBKA) provides information on how to identify a honeybee swarm. To request help or advice in dealing with a honeybee swarm, use the map on the British Beekeepers Association website to find a local swarm collector.
Please contact the British Beekeepers Association to request help in dealing with a honeybee swarm. If the BBKA is unable to help you, we may be able to remove or destroy the swarm. The standard treatment charge applies. Please note: the BBKA does not deal with bumblebees.
You may need to take some action yourself
Our ability to effectively treat some pests may require you to take some action. This may include:
- moving or removing fixtures and fittings in your home or garden
- clearing up any rubbish that is present
- de-cluttering your living space
- carrying out proofing works to prevent further pests accessing the property
- getting pets treated by a vet.
We will advise you of any such requirements but you will need to do the work yourself or arrange for a tradesman to do it for you.
If you don't follow our advice, we will still attempt to tackle your problem; however, we reserve the right to stop treatment if we feel your failure to act will prevent the treatment from being successful or will significantly increase the cost of completing the treatment.
If you rent your home
If you rent your home from Durham City Homes, Dale & Valley Homes or East Durham Homes please contact them directly. They have an agreement with us to pay for the majority of common pest treatments for their tenants.
If you rent your home from a private landlord or another housing association, please contact them to find out if they will pay the cost of the treatment.
In partnership with
- Think Wildlife - campaign for responsible rodenticide use
- Wildlife aware