Get your care needs assessed

We are continuing to provide adult social care services during the Covid-19 pandemic. If you have a named worker, please contact them by telephone.

You can contact Social Care Direct or the Emergency Duty Team on 03000 267 979.

Updated information about our services is available on our adult social care page.

To help you find the right care and support, you can:

• Visit our Locate - care and support in County Durham website. You can browse the site to find a range of information and advice including organisations to help you live as independently as you can.
• Contact Social Care Direct, where you will speak to a trained contact officer. They will ask you some questions about your situation and help guide you to help and support, and let you know if you are eligible for care and support from us.

Eligibility for care and support from us

The national eligibility criteria set a minimum threshold for adult care and support. The following information may help you understand eligibility for care and support.:

• Factsheet: Eligibility criteria for adults with care and support needs (PDF, 859.7kb)
• Factsheet: Eligibility criteria for carers with support needs (PDF, 860.5kb)

If you're not eligible

If your assessment shows that you are not eligible for support we will tell you about organisations who may be able to help you.

Financial support

Care and support services are not free to everyone. If you want to apply for help with the cost, you'll need to complete a financial assessment. Find out more about paying for your care and support.

Carer's assessments

If you a carer, you can get your needs assessed to help you get support for your caring role.