Housing Benefit overpayments

An overpayment is when we pay you, or your landlord, an amount of Housing Benefit that you weren't entitled to receive.

If you still receive Housing Benefit, we will reduce your Housing Benefit payments at a set rate until the money is paid back in full. The amount you will pay depends on your circumstances. If you no longer receive Housing Benefit, we'll send you an invoice for the full amount you owe.

Ways to pay

You need your invoice number to make a payment which is on the front of your invoice

Pay your Housing Benefit overpayment online.

Pay by phone

Call our 24 hour payment line on 0300 456 2771.

Other ways to pay

There are other ways to pay your Housing Benefit overpayment

Through your bank

Make payments, through your bank, to Lloyds Bank Plc, account number 51009868, sort code 30-92-79. Please make sure you quote your invoice number, which is on the front of your invoice.

At the post office or a PayPoint outlet

Take your invoice to any Post Office or PayPoint outlet where it can be scanned and you can make a payment. You can find your nearest outlet using the following:

By post

Send payment to:

Revenues and Benefits
PO Box 238
Stanley
County Durham
DH8 1FP

Please do not send cash through the post. Cheques should be made payable to Durham County Council. Your invoice number should be quoted on the back of the cheque.