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Make an informal challenge to a parking notice

If you have received a Penalty Charge Notice (PCN) but not received a Notice to Owner (NtO) from us (usually sent 28 days after the PCN is served), the PCN can be informally challenged in writing to The Parking Shop.

  • challenges can contain any mitigating circumstances
  • challenges should include any evidence that may support your case
  • all challenges are considered on their individual merits
  • decisions are normally returned within 10 working days

If an Informal Challenge is received within 14 days of the PCN being served, the penalty charge discount period may be reset if the challenge is rejected. If an Informal Challenge is received later than 14 days of the PCN being served, the discount period may not be reset. If you wish to submit additional evidence (pay and display tickets, invoices, photographs, etc) please include this with your challenge.

You will be informed if the PCN is cancelled. If an Informal Challenge is rejected the owner/keeper of the vehicle may make a formal representation following service of an NtO.

You can make an informal challenge online at the Parking Gateway. (Please note that the ticket details may not appear online until 24 hours after the PCN has been issued.)

If you make an Informal Challenge but the Council issues an NtO anyway, representations can still be made against the penalty charge, but they must be in the form and manner and at the time specified in the NtO.

Contact us
The Parking Shop (general contact)
03300 884 785
Our address is:
  • Suite 1
  • Forster House, Forster Business Centre
  • Finchale Road, Framwellgate Moor
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5HL
0191 384 6846
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