1. Do it online
  2. Have Your Say
  3. My Durham

Charge Certificate

If you do not pay an outstanding penalty charge within 28 days of receipt of a Notice to Owner letter we will send a charge certificate notifying you that the payment required has increased by 50%.

The Charge Certificate may be sent if payment has not been received:

  • following receipt of a Notice to Owner letter from the council (unless you submit a formal representation).
  • following receipt of a Notice of Rejection of Representation.
  • following notification from the Traffic Penalty Tribunal that your appeal against a Notice of Rejection has been rejected.

If payment of the penalty charge remains outstanding 14 days after the Charge Certificate is served, we will register the charge as a debt with the Traffic Enforcement Centre (TEC). This allows us to recover this increased charge as if it were payable under a county court order and at this stage, an order of recovery will be sent.

If you make a payment you may do so in one of the following ways:

  • Online: using our Parking Gateway. 
  • By telephone: if you wish to pay by credit/debit card you can call the Parking Shop. Please have your card details, vehicle details, and PCN number ready.
  • By post: sending payment with the completed payment slip to the Parking Shop.
  • In person: complete the payment slip and return it in person with your payment to the Parking Shop


Contact us
The Parking Shop (general contact)
03300 884 785
Our address is:
  • Suite 1
  • Forster House, Forster Business Centre
  • Finchale Road, Framwellgate Moor
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5HL
0191 384 6846
Share this page on Facebook Share this page on Twitter Print this page