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Make an appeal about business rates

If you don't agree with the rateable value or listing entry for your business rates you can appeal to the Valuation Office Agency (VOA).

If you are appealing against your business rates, you must continue to pay them according to your bill until the VOA writes to confirm any change.

How can I appeal?

For information on how to appeal and on what grounds you can appeal, visit the Valuation Office Agency website. If you disagree with their decision, you can then seek help from the Valuation Tribunal.

If the appeal is successful

If the VOA confirms that your appeal has been successful we will update our records and recalculate your bill accordingly. Be aware however that you may find the amount you pay doesn't change if you are still paying transitional relief rates rather than the actual amount due. For more information on transitional relief rates, see our What are business rates? page.

What professional advice is available?

You do not have to have anyone representing you in discussions about rateable value, however you may wish to seek advice from a specialist rating adviser. It is highly recommended that you only use members of the Royal Institution of Chartered Surveyors (RICS) or Institute of Revenues Rating and Valuation (IRRV) since they will be regulated by rules of professional conduct.

If you choose to use an advisor who is not a member of the previously mentioned bodies, you should check that they have the necessary knowledge and expertise, as well as appropriate indemnity insurance. Take great care and, if necessary, seek further advice before entering into any contract.

Please be aware that no-one can guarantee a reduction in your rateable value.

Contact us
Business rates
03000 268 997
Our address is:
  • Revenues and Benefits
  • PO Box 238
  • Stanley
  • County Durham
  • United Kingdom
  • DH8 1FP
01207 218 876
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