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Do you need help with your energy bills or to keep warm?


If you live in a household where you struggle to pay your monthly energy bills or keep your home warm enough, you may be entitled to help.

What help is available?

Advice to help you save money on your energy bills

Get help to reduce what you pay for your gas and electricity - see our Save money on your energy bills page for more information.

Free central heating and boiler schemes

See our free central heating system and free gas boiler scheme pages for more information.

Energy Company Obligation (ECO) schemes

This is a government scheme to help householders, both home owners and private tenants, carry out energy saving improvements such as installing double glazing, new central heating boilers or wall and loft insulation.

Find out more on the Warm Up North - Energy Company Obligation page.

Warm home discount scheme

Energy companies must, by law, offer extra help to their most vulnerable customers during the winter months. If you're a pensioner, or you're on a low income, you could qualify for a rebate of £140.

Find out more and check whether you qualify for a Warm Homes Discount.

Durham Community Oil

Durham Community Oil is a community oil buying scheme, set up by Durham Community Action, to help households with domestic heating oil reduce purchase costs. 

Fuel poverty - what is it?

Fuel poverty affects the most vulnerable in our society - families with low incomes living in damp cold homes, the elderly struggling to heat just one room in the depths of winter.

In rural areas of County Durham, the problem may be exacerbated. One-in-three homes are not connected to mains gas and are of solid wall construction - making them expensive and difficult to insulate and heat.

Find out more about what we are doing to help reduce fuel poverty in the county on our partnerships, policies and plans web page.

Contact us
Warm Homes Durham
03000 268 000
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