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Durham City Customer Access Point

The Customer Access Point in Durham is your local point of contact to get help and information about our services.

Opening hours and location

  • Monday to Thursday, 8.30am - 5.00pm
  • Friday 8.30am - 4.30pm
  • Closed public holidays.

We are located in the Clayport Library building, Millennium Place, just off Claypath and opposite the Gala Theatre, in Durham City.

Parking is available at a number of car parks in Durham including the multi-storey car park in Walkergate giving you direct access to Millennium Place or you can use Durham Park and Ride to get into the city.

What's available?

We are here to help with enquiries on our services including:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways

Make an appointment to speak to us about:

  • housing and council tax benefits
  • council tax


Contact us
Customer Access Point - Durham
03000 26 0000
Our address is:
  • Millennium Place
  • Durham
  • County Durham
  • United Kingdom
  • DH1 1WA
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