Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

We will be carrying out essential maintenance on our website on Tuesday 23 April 2024 between the hours of 8.00am and 10.30am. During this time, the website may experience technical issues. We apologise for any inconvenience caused.

Consett Customer Access Point


The Customer Access Point in Consett is your local point of contact for help and information about our services.

Contact us to book an appointment to use this access point.

Our staff are on hand to provide fully supported self-serve sessions if you need it. 

Opening hours 

Our customer access point is open:

  • Monday and Wednesday 8.30am to 5.00pm
  • Friday 8.30am to 4.30pm

Location

We are located on Front Street in the centre of Consett.

Parking is available in the town centre and disabled parking is available opposite the main entrance.

What's available?

Make an appointment for help with:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways
  • housing and council tax benefits
  • council tax

Contact us for more information.

Contact us
Contact Customer Access Point - Consett
03000 26 0000
Our address is:
  • 36-38 Front Street
  • Consett
  • County Durham
  • United Kingdom
  • DH8 5AQ