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Chester-le-Street Customer Access Point

The Customer Access Point at Chester-le-Street is your local point of contact for help and information about our services.

Opening Times and Location

  • Monday to Thursday: 8.30am - 5.00pm
  • Friday: 8.30am - 4.30pm
  • Saturday: closed
  • Sunday: closed
  • Public holidays: closed

For unexpected closures, please see our disruptions, closures and warnings page.

We are at The Cestria Hub, sharing premises with Karbon Homes.

Parking is available in the town centre.

What's available?

We are here to help with enquiries on services including:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways

Make an appointment to speak to us about

  • housing and council tax benefits
  • council tax

Please contact us to make an appointment

You can also access Karbon Homes services.

Contact us
Customer Access Point - Chester-le-Street
03000 26 0000
Our address is:
  • The Cestria Hub
  • 166 Front Street
  • Chester-le-Street
  • County Durham
  • United Kingdom
  • DH3 3AZ
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