Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

Information for shoppers returning to town centres

Now that our town centres are starting to welcome back shoppers, we have introduced some temporary measures to make sure you can shop safely. We will continue to monitor and change these measures as necessary.


If you, or someone in your household, feels unwell with any Coronavirus symptoms, you must follow government guidance to stay at home and arrange to have a test. See What to do if you think you have coronavirus.

Travelling to town centres

Where possible, you should walk, cycle or drive if you can. Think carefully about the times, routes and ways you travel so you have more space to stay safe. You must follow the government guidance Safer travel guidance for passengers.

Public transport

From 15 June, if you are using public transport you must wear a face covering.

You should avoid using peak times when using public transport. See Changes to bus timetables and routes for the latest travel advice. 

Park and ride

Our park and ride services have re-opened and are running regularly - see Durham City Park and Ride for more information.


Our council operated Car parks are open. See our Pay for a parking space page for ways to pay.

To allow more space for shoppers to stay apart, we have widened footways in some town centres which has meant a loss of some parking spaces.  

Moving around

We've looked at our town centres and put measures in place to ensure safer shopping. This includes:

  • messages and signs in place to remind shoppers to keep 2 metres apart
  • removal of some loading bays, parking bays and taxi ranks
  • re-allocation of bus bays / pull ins
  • road closures to give pedestrians priority, for example Chester-le-Street will be closing Middle Chare, High Chare and using a one-way system in Station Road.

For more detailed information see our Town centre temporary improvement measures (Covid19) information.


Council operated Public toilets (not situated inside council buildings) will be open. Check locally for information on shopping centre and supermarket toilets.

How to shop safely

Where possible, you should:

  • keep your distance from people outside your household - keep 2 metres apart from shoppers and shop staff
  • stay side-to-side rather than facing someone as this can lower the rate of infection
  • keep your hands and face as clean as possible - wash your hands regularly 
  • wash your hands for a minimum of 20 seconds as soon as you return home
  • wear a face covering in enclosed spaces
  • use contactless payments in shops

You must follow government guidance Staying safe outside your home.

Share this page on Facebook Share this page on Twitter Print this page