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Our online forms (customer account / Do it online) system will not be available between 10.00pm on Tuesday 22 June and 6.00am on Wednesday 23 June. We apologise for any inconvenience this may cause.

Adult social care

Our adult social care services are still operational.

Our staff are following government guidance relating to social distancing and working remotely where possible and we are applying COVID-19 - ethical framework for adult social care.

Social Care Direct

Social Care Direct continues to:

  • provide advice and information
  • accept referrals for assessment of need
  • signpost to alternative services
  • log any safeguarding concerns and process referrals as appropriate

You can contact Social Care Direct on 03000 267 979 between 8.30am and 5.00pm on Monday to Thursday and between 8.30am and 4.30pm on Friday.

The Emergency Duty Team is also available to help with queries outside normal office hours on 03000 267 979.

Contacting you

Contact will be made by telephone or through appropriate video calling platforms. Face to face visits will only be made during exceptional circumstances to ensure that we follow the guidelines which are in place during this period.

Needs assessments

If we carry out an assessment by telephone or video link, please be aware that we may need to review decisions made as part of this assessment when a face to face visit can be made. This could include decisions around your eligible needs and care and support services provided to you. We will discuss this fully with you.


During the period of the Covid-19 pandemic, safeguarding services remain available. 

If you have concerns relating to the safety or welfare of an individual, please contact us on 03000 267979.

Contact us
First Contact/Social Care Direct
03000 267 979
0191 383 5752
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