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Our online forms (customer account / Do it online) system will not be available between 10.00pm on Tuesday 22 June and 6.00am on Wednesday 23 June. We apologise for any inconvenience this may cause.

Updates on direct payments (and info for personal assistants)

Find the latest Government guidance at Coronavirus (Covid-19) guidance for people receiving direct payments.

If you are a personal assistant, there is information and guidance on the Covid-19 testing process at Coronavirus (Covid-19) - getting tested and personal protective equipment at Personal Protective Equipment (PPE) illustrated guide for community and social care settings.

We are currently dealing with a large number of queries relating to Direct Payments and personal assistants during the Coronavirus outbreak. Please see Direct Payments - answers to your questions (PDF, 135.7kb) for answers to the most common questions. If you cannot find an answer to your question, contact us at

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