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Safety measures in taxis

We are working with taxi drivers and firms to enable them to work and transport passengers as safely as possible throughout the coronavirus outbreak.

Protective screens

You must tell us if you are installing a protective screen

If  you wish to fit a temporary protective screen in your vehicle, you must first:

  1. Get confirmation from your insurance company that your insurance is still valid if you fit a protective screen.
  2. Tell us that you are planning to fit a protective screen by emailing and include:
    • confirmation from your insurance company that your insurance is still valid with this screen
    • your agreement to remove the protective screen in less than 21 days after the current social distancing restrictions relating to COVID-19 have been removed

Installing your temporary protective screen - what you must do

While you are allowed to install a temporary protective screen in your car (in-between the rear passenger compartment and the driver) you must ensure that the protective screen must:

  • not be permanently installed in the vehicle
  • not have a solid frame to the screen;
  • only be fitted with either velcro or adhesive fastenings (which can be removed from the vehicle when the screens are no longer allowed)
  • be fitted in such a way so as not to affect the structural integrity of the vehicle, or interfere with any manufacturer fitted safety equipment e.g. air bags
  • not wrap around the driver seat and create a partition between the two front seats, in addition to the rear cabin area.

The film / sheet used must be clear and transparent and can only be fitted behind both front seats, creating a partition between the front and back area of the vehicle.

Face coverings

Passengers are advised to wear a face covering where social distancing isn't possible and where they come into contact with people they don't normally meet - such as when travelling in a taxi or private hire vehicle.

Wearing a face covering is optional and is not required by the law.

You should use a risk assessment as advised in Coronavirus (COVID-19) - safer transport guidance for operators to help you decide if you want to admit a passenger who is not wearing a face covering. Any requirements for face coverings should be made clear to the passenger before you accept the booking.

Transporting to and from hospitals

You can transport workers to and from hospitals.

You can also transport passengers of ill health in and out of hospital. However, individuals should not use taxis or private hire vehicles if they have symptoms of COVID-19 or any of their household are self-isolating because of symptoms.

Helping disabled passengers

You are still under the same obligation to provide reasonable assistance and make reasonable adjustments for disabled passengers. Coronavirus (COVID-19) - safer transport guidance for operators includes advice on measures that workers and passengers can take when it is not possible to maintain the recommended social distance. 

Contact us
03000 261 016
Our address is:
  • Durham County Council
  • PO Box 617
  • Durham
  • County Durham
  • United Kingdom
  • DH1 9HZ
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