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Durham County Council

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Social Care Direct


Social Care Direct is our dedicated team offering a first point of contact if you feel you need adult social care help and support.

You can contact us by any of the methods on this page or by text messaging us on 0778 602 7280.

What happens when I contact Social Care Direct?

When you contact us you will speak to a trained contact officer. They will ask you questions about your situation. We will decide whether we are able to help you. If this is the case we will arrange for you to have an assessment of your needs for further information on this visit our assessment of need page.

If we are unable to help you we will advise you if there are other sources of help available.

Opening Hours

Social Care Direct is open from 8.30am until 5.00pm, Monday to Thursday and from 8.30am until 4.30pm on Friday.

In an emergency situation, a duty officer is available outside of normal office hours on the telephone number listed on this page. If faxing or emailing outside of normal working office hours, please be aware that these enquiries will be dealt with on the next working day.